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Our Privacy and
Security Pledge
At HelloMD.com (AMS), we
are strongly committed to protecting your privacy. To serve as your
medical service provider, we will ask you to provide us with
personal information about you. We will not disclose your personal
information to anyone, except those specifically involved in the
referral or processing of your health insurance claim. Additionally,
we use industry-leading technologies to ensure the security and
confidentiality of the personal information you provide us.
We do not disclose your
personal information to any other third parties, unless one of the
following limited exceptions applies.
- Insurance Companies, To help process your
medical claim with your insurance company, if requested by the
insurance company, and with your written consent, we will disclose
your personal information to your insurance company. Your insurance
company is contractually obligated to maintain strict
confidentiality.
- Specialist Service Providers In case, we need
to consult with specialists outside of our Group in the process of
evaluation or your medical treatment with us, we will disclose your
personal information, as needed. The Service Providers we work with
are contractually obligated to maintain strict confidentiality.
- Legal Obligations. We may disclose or report
your personal information when we believe, in good faith, that the
disclosure is required or permitted under law, for example, to
cooperate with regulators or law enforcement authorities or to
resolve consumer disputes.
Outside of these exceptions, we will not share your
personal information with any other third parties.
We collect
personal information in the normal course of business in order to
process your request for medical services and to serve you better.
- Registering with Us. We begin collecting
personal information from you when you register with us. You may
register with us through our secured, heavily encrypted website by
entering your email address and choosing your own password for
future access to your account on the web site. Under our current
process, you must create your profile before we can begin to offer
medical services offered on our website.
- Providing you with a quote or processing your
application. We may use your personal information to get in touch
with you when necessary to process your request for our medical
services or to provide you with a quote. For example, reminder
emails will be sent to you periodically throughout the process to
inform you of the status of your request and to seek additional
information that is requested to facilitate processing of your
request for medical services.
- Customer satisfaction and other products. We or our
wholly-owned subsidiaries may contact you to survey your
satisfaction of our service and/or to inform you of additional
products and services. You may opt out of receiving these additional
communications from us by following the opt-out procedures outlined
below.
We gather anonymous
information about you for our internal purposes, and we may share this
anonymous information with third parties.
- Anonymous information is any information that
does not personally identify you, including aggregate demographic
information such as the number of visitors to our website from a
particular state.
- We use anonymous information primarily for
marketing purposes and to improve the services we offer you.
- We may use "Cookies," "Clear Gifs," "Internet
Protocol" addresses or other numeric codes to gather anonymous
information. For a more detailed discussion on cookies and clear
gifs, please see below.
We protect the
confidentiality and security of your personal information.
- We maintain physical, electronic and procedural
safeguards to protect your personal information. For a more detailed
discussion of the electronic safeguards on our website, please see
below.
We continue to evaluate our
efforts to protect your personal information and make every effort to
keep your personal information accurate and up to date.
If you want to correct or update your
contact information, you may contact us by email at helpdesk@hellomd.com
or by mail 7561 FM 1960 East, #202,
Kingwood, Texas 77346.
We will provide notice of
changes in our information privacy practices.
· If we are going to use your personal
information in a manner different from that stated at the time of
collection, we will notify you via email. You will have a choice as to
whether or not we use your personal information in this different
manner. In addition, if we make any material changes to our
information privacy practices that do not affect the personal
information already stored in our database, we will post a prominent
notice in the privacy portion of our website notifying users of the
change.
You may opt out of receiving
satisfaction surveys and/or information on additional products and
services from us.
- We may contact you to survey your
satisfaction of our service and/or to inform you of additional
products and services.
- If you want to opt out of these surveys
and/or notices, you may contact us by email at privacy@hellomd.com
or by mail at 7561 FM 1960 East, #202,
Kingwood, Texas 77346.
We are available to answer any questions you
may have about our privacy policy or our information privacy
practices.
This privacy policy applies to
this Web Site, and may not apply to other websites that are owned
and/or operated by HelloMD.com (AMS).
- The information privacy practices described
in this privacy policy apply only to requests initiated on this
website. Accordingly, all of the personal information you submit to
us after initiating an application on this website shall be governed
by this privacy policy. Additionally, all of the anonymous
information collected from this website shall be governed by this
privacy policy.
- If you want your personal information to be
subject to the information privacy practices described in this
website's privacy policy, you may initiate a new service request on
this website.
Additional Information About Privacy and
Security at HelloMD.com.
Please click on a topic below to get more
information about privacy and security at HelloMD.com
Browsers and Internet Security
Any time you enter or provide personal information in
our website, we encrypt it using Secure Socket Layer ("SSL")
technology. SSL protects information as it crosses the Internet. To
support this technology, you need an SSL-capable browser. HelloMD.com
Medical Services recommends using a strong encryption, 128-bit browser
such as Microsoft's Internet Explorer 4.01 or higher or Netscape
Navigator 4.06 or higher. These browsers will activate SSL
automatically whenever you visit our website.
You can tell if you are visiting a secure area within
a website by looking at the symbol on the bottom of your browser
screen. If you are using Internet Explorer or Netscape Navigator, you
will see either a lock or a key. When the padlock is in the locked
position, your session connection is taking place via a secure server.
If you need a strong encryption browser, you can go to
the Microsoft website or the Netscape website to download the latest
Internet Explorer or Navigator browser. We do not recommend the use of
beta browser versions.
Your Password and Other Security Issues
The password you enter when you begin an application
on our website is your private entry key into your application. You
should never share it with anyone.
Your password cannot exceed 10 characters - digits
and/or letters
If you forget your password, we can send your password
through email (provided that you gave us your email address as your
user ID when you created an account on our website) or we can help you
retrieve your password by sending an email to us at
helpdesk@hellomd.com
Security Risk of Using Non-Approved Automated Software
Applications
For security reasons to guard the safety of your data,
access to this website is limited to SSL-capable browsers such as
Microsoft's Internet Explorer 4.01 or higher or Netscape Navigator
4.06 or higher. Under no circumstance should you use any software,
program, application or any other device to access or log-in to the
HelloMD.com website, or to automate the process of
obtaining, downloading, transferring or transmitting any content to or
from our computer systems, website or proprietary software.
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