How long does it take for me to get my recommendation in the mail?

The embossed letter and photo ID card are sent via USPS first-class mail. Assuming your letter is being mailed to an address within the United States, you should expect to receive it within 3-5 business days. If it has been longer than that, please contact our customer support team by logging into your HelloMD account and using the live chat feature (looks like a bubble at the bottom of the screen). They will gladly verify the mailing address and send replacements at no charge if needed.


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